# How can we help?

> Answers for recruiters and candidates using Tandem, the AI recruiter: start a role, find candidates, run interviews and manage credits.

Source: https://tandem.joveo.com/support

Search any question with ⌘K (Ctrl K on Windows).

## Just getting started?

- [Quickstart](https://tandem.joveo.com/support/get-started/quickstart.md): Take your first role from a prompt to reviewed candidates in about ten minutes.
- [What is Tandem?](https://tandem.joveo.com/support/get-started/what-is-tandem.md): See what Tandem does for you and what stays your decision.
- [How Tandem works](https://tandem.joveo.com/support/get-started/how-tandem-works.md): Follow a role from your first prompt to a hired candidate.

## Browse by topic

- [Get started](https://tandem.joveo.com/support/get-started/what-is-tandem.md): What Tandem is, a tour of the app, and the words it uses.
- [Roles and pipeline](https://tandem.joveo.com/support/roles/overview.md): Create a role, review its draft, set its stages and take it live.
- [Find candidates](https://tandem.joveo.com/support/search/overview.md): Search the open market, reveal contact details and bring your own candidates.
- [Outreach](https://tandem.joveo.com/support/outreach/overview.md): Email sourced and imported candidates and see how it performs.
- [AI screening and interviews](https://tandem.joveo.com/support/interviews/overview.md): Screen applicants, run AI interviews and read the reports.
- [Job ads](https://tandem.joveo.com/support/job-ads/overview.md): Advertise a role on job boards and get unused credits back.
- [Credits and billing](https://tandem.joveo.com/support/credits/how-credits-work.md): What uses credits, how plans work, and how to buy more.
- [AI in hiring](https://tandem.joveo.com/support/ai/how-tandem-uses-ai.md): Where Tandem uses AI, and what you and candidates can expect.
- [Account and workspace](https://tandem.joveo.com/support/account/sign-in.md): Sign in, switch workspaces, set your branding and contact support.

## Guides

- [Welcome kit](https://tandem.joveo.com/support/guides/welcome-kit-1-first-role.md): Three short guides: launch your first role, reach your first candidates, and run AI interviews.
- [Playbooks](https://tandem.joveo.com/support/guides/prompt-library.md): Prompts to start from, and how to write criteria and interview questions that hold up.

## I'm a candidate

- [For candidates](https://tandem.joveo.com/support/candidates/overview.md): Contacted, screened or interviewed through Tandem? See what to expect and what you can ask for.

## Popular questions

- [How do I buy credits?](https://tandem.joveo.com/support/billing/buy-credits.md)
- [Do my credits expire?](https://tandem.joveo.com/support/billing/do-credits-expire.md)
- [Why are some of my credits reserved?](https://tandem.joveo.com/support/billing/why-are-credits-reserved.md)
- [How do I upgrade my plan?](https://tandem.joveo.com/support/billing/upgrade.md)
- [How do I update my payment method?](https://tandem.joveo.com/support/billing/payment-method.md)
- [Where are my invoices?](https://tandem.joveo.com/support/billing/invoices.md)
- [Why is a candidate in Needs review?](https://tandem.joveo.com/support/interviews/needs-review.md)
- [Candidate FAQs](https://tandem.joveo.com/support/candidates/faqs.md)

## Still stuck?

Email [heytandem@joveo.com](mailto:heytandem@joveo.com). Say which role or candidate you mean and when it happened, and attach a screenshot if you can.