# Contact support

> Email heytandem@joveo.com for help with Tandem, and what to include so we can help you faster.

Source: https://tandem.joveo.com/support/account/contact-support

On the Pro plan, your requests are handled first.

## What to include

- The email you sign in with, and the workspace name.
- The role and candidate, if it's about one.
- What you did, what you expected, and what happened instead.
- Any message you saw, and a screenshot if you can.

## Before you write

Many answers are already in this help center. Search it, or start with [Key terms](https://tandem.joveo.com/support/get-started/key-terms.md) and [How credits work](https://tandem.joveo.com/support/credits/how-credits-work.md).

To suggest an idea or report something small, you can also [send feedback](https://tandem.joveo.com/support/account/feedback.md) from inside the app.