# Candidate FAQs

> Answers to common questions from candidates who applied, were screened or were interviewed through Tandem.

Source: https://tandem.joveo.com/support/candidates/faqs

### What is Tandem?

Tandem is software that employers use to hire. It's made by Joveo. The employer you applied to runs the role and makes the decisions.

### Am I chatting with a person?

No. The assistant on the job page is AI, and it says so before you apply. A person on the hiring team reviews your application and makes the decision.

### Does AI decide whether I get the job?

No. AI scores how well your experience fits the role, to help the hiring team review it. A person always makes the decision.

Related: [How AI is used in your application](https://tandem.joveo.com/support/candidates/how-ai-is-used.md)

### Can I ask how I was scored?

Yes. Email the employer at the address on the job posting or your application page. You'll hear back within 30 days. You can also ask for a second look.

### I need a different way to apply or interview. What can I do?

Ask the employer for an accommodation, using the same email address.

Related: [Ask for an accommodation](https://tandem.joveo.com/support/candidates/accommodation.md)

### Why did an employer email me when I didn't apply?

Some employers use Tandem to find and contact people who may suit a role. The email explains why you were contacted. To stop these emails, use the unsubscribe link.

Related: [Stop receiving messages](https://tandem.joveo.com/support/candidates/stop-messages.md)

### My link to my application page has expired. What now?

Open the link anyway. The page offers to email a 6-digit code to the address you applied with. Enter it within 10 minutes.

### My AI interview link has expired. What now?

Contact the employer using the email on your application page.

Related: [Your AI interview](https://tandem.joveo.com/support/candidates/ai-interview.md)

### How do I withdraw my application?

Open your application page and select `Withdraw your application` at the bottom. This can't be undone.

### Where can I read the employer's privacy policy?

Every job page and application page links to the employer's `Privacy Policy` and `Consent Policy` at the bottom.

### Who do I contact about Tandem itself?

Email [heytandem@joveo.com](mailto:heytandem@joveo.com). For anything about your application, contact the employer.