# Channels

> In Tandem, outreach goes by email; text and WhatsApp messages become available only after a candidate applies.

Source: https://tandem.joveo.com/support/outreach/channels

## Before someone applies: email

Every outreach email comes from your workspace and is signed with your name, company and email. People who haven't applied are never contacted by text or WhatsApp; those channels open only after they apply.

## After someone applies: email, text and WhatsApp

After a candidate applies, Tandem can message them from your workspace's dedicated number: on WhatsApp, or by SMS if they aren't on WhatsApp.

Applicants also get reminders, for example when they haven't started a screening or booked a slot, and an email if you move them to `Rejected`.

You can let applicants answer screening questions by text or WhatsApp after they apply.

Related: [Set up AI screening](https://tandem.joveo.com/support/interviews/set-up-screening.md)

## Turn channels on or off

Open `Settings → Communications`. It shows your dedicated number and whether each channel is on. To change or release the number, [contact support](https://tandem.joveo.com/support/account/contact-support.md).

Here you also set the `Candidate contact email`. It appears on your job and application pages, and candidates' emails to it go straight to that inbox. Use a shared team address.