How can we help?
Answers for recruiters and candidates using Tandem, the AI recruiter: start a role, find candidates, run interviews and manage credits.
Search any question with ⌘K (Ctrl K on Windows).
Just getting started?
Quickstart
Take your first role from a prompt to reviewed candidates in about ten minutes.
What is Tandem?
See what Tandem does for you and what stays your decision.
How Tandem works
Follow a role from your first prompt to a hired candidate.
Browse by topic
Get started
What Tandem is, a tour of the app, and the words it uses.
Roles and pipeline
Create a role, review its draft, set its stages and take it live.
Find candidates
Search the open market, reveal contact details and bring your own candidates.
Outreach
Email sourced and imported candidates and see how it performs.
AI screening and interviews
Screen applicants, run AI interviews and read the reports.
Job ads
Advertise a role on job boards and get unused credits back.
Credits and billing
What uses credits, how plans work, and how to buy more.
AI in hiring
Where Tandem uses AI, and what you and candidates can expect.
Account and workspace
Sign in, switch workspaces, set your branding and contact support.
Guides
Welcome kit
Three short guides: launch your first role, reach your first candidates, and run AI interviews.
Playbooks
Prompts to start from, and how to write criteria and interview questions that hold up.
I'm a candidate
Popular questions
- How do I buy credits?
- Do my credits expire?
- Why are some of my credits reserved?
- How do I upgrade my plan?
- How do I update my payment method?
- Where are my invoices?
- Why is a candidate in Needs review?
- Candidate FAQs
Still stuck?
Email heytandem@joveo.com. Say which role or candidate you mean and when it happened, and attach a screenshot if you can.