When Tandem gets it wrong
Tandem can get things wrong. Check job posts, scores and summaries before you act, and tell us what it got wrong from the sidebar.
Tandem is an AI recruiting agent. Like any AI, it can get things wrong, and it can sound just as confident when it's wrong as when it's right. Check its work before you act on it, especially when it affects a candidate.
Where to look closely
Give job posts, match scores and candidate summaries a quick read before you rely on them. Tandem can add details you never gave it, misread a résumé or miss something that matters.
If Tandem says it did something, like publishing a role or messaging candidates, check the role's page to confirm.
You make the hiring decision
Tandem helps you review candidates, but a person on your team always makes the decision. Treat its scores as a starting point, not the final word.
Tell us when Tandem gets it wrong
Click Feedback at the bottom of the left sidebar and tell us what Tandem got wrong. Mention the role, and paste Tandem's reply if you can.
You can also email heytandem@joveo.com.
Related: What Tandem decides and what you decide · How Tandem uses AI · How AI is used in hiring
What Tandem decides and what you decide
Tandem scores candidates and suggests next steps. You decide who is hired or rejected, and Tandem never rejects anyone.
What candidates are told
Tandem tells candidates that AI helps review their application and a person always decides: in the apply chat, page footers and a public page.