Job ads FAQs
Answers to common questions about Tandem job ads: packs, strategies, tracking applicants and stopping an ad.
For the basics, start with the Job ads overview.
Can I use plan credits for job ads?
No. Job ads use purchased credits only.
Related: Plan credits vs purchased credits
How big are the packs?
Pack sizes are on the Pricing page. The Advertise panel shows how many purchased credits each pack uses.
How long does an ad run?
A fixed 30 days. You can stop it sooner with Stop advertising, but you can't set a different end date.
Can I add credits to a running ad?
No. A running ad keeps the pack you started it with.
Can I change the strategy after the ad starts?
No. You choose Balanced, Cost Efficient or Speed First before you click Start advertising.
Can Tandem start an ad for me?
No. Tandem can recommend a pack, but only you can start an ad.
Where do applicants from the ad show up?
In the role's Apply tab, with everyone else who applied. The Advertise panel shows Clicks and Applied for the ad.
Does pausing the role stop the ad?
No. Ads keep running while a role is paused. Use Stop advertising, or close the role.
What happens to unused credits when I stop?
They return to your balance straight away.
Related: Stop advertising and get credits back
Still stuck? Contact support.
How applicant estimates work
The applicant estimate on each Tandem job ad pack is based on similar roles nearby: a guide for comparing packs, not a guarantee.
How credits work
Tandem credits pay for candidate search, contact reveals, AI interviews and job ads. Tandem's chat, roles, pipelines and scheduling are free.