What candidates are told
Tandem tells candidates that AI helps review their application and a person always decides: in the apply chat, page footers and a public page.
Before they apply
The apply chat starts by saying it's an AI recruiting assistant, that AI may help screen and score the application, and that a person makes every hiring decision. Candidates must accept to continue. They also confirm they've read your privacy policy, which you manage in Settings → Policy.
On every job, apply and application page
The page footer reads: "[Your company] uses AI to help review applications, and a person always makes the decision." It tells candidates they can ask how they were scored or for a second look, and links to the AI in hiring page.
The footer also shows your Candidate contact email, set in Settings → Communications. If you haven't set one, that line is left out, so candidates have no address to write to.
The AI in hiring page
This public page explains, in plain words, what AI does in their application, that a person on the hiring team decides, and what candidates can ask for: how they were scored, a second look, or an accommodation. It tells them to email the employer and that they'll hear back within 30 days.
In outreach emails
Every outreach email explains why the person was contacted, links to a candidate notice, and includes an unsubscribe link.
Related: Privacy notice and opt-outs
When Tandem gets it wrong
Tandem can get things wrong. Check job posts, scores and summaries before you act, and tell us what it got wrong from the sidebar.
Accommodation requests
Candidates ask for an accommodation by emailing the candidate contact email Tandem shows them, and you read and answer each request yourself.