Roles FAQs
Answers to common questions about creating, editing and running roles in Tandem.
Why can't my role go live?
For a workspace's first role, someone must review the candidate policies first: open Settings → Policy and click Mark as reviewed. If that's done, ask Tandem in the role's chat what's left before going live.
Does going live start job ads?
No. Going live publishes your job page and starts collecting applicants. You start job ads yourself from the role's Advertise panel.
Can I add or remove stages after a role is live?
No. You can remove Screen, AI Interview or Schedule while the role is a draft, and the set of stages is fixed once it starts going live. You can still edit each stage's settings at any time.
Can I add my own stages?
No. Every role uses the same stages: Sourcing, Apply, Screen, AI Interview, Schedule, Hired and Rejected.
If I edit a live stage, does it affect candidates already past it?
No. Changes apply to candidates who reach the stage afterward.
Does Tandem ever reject candidates?
No. Candidates below your bar wait for you in Needs review. Only you move a candidate to Rejected.
Can I move several candidates at once?
In the app, you move one candidate at a time with the Stage dropdown. If you ask Tandem in the chat to move several, it lists them and asks you to confirm first.
Does pausing a role stop ads and outreach?
No. Both keep running while a role is paused. To stop ads, click Stop advertising in the Advertise panel.
Can I reopen a closed role?
No. Closing a role is permanent. If you only need a break, pause the role instead.
I saw "Couldn't reach the assistant". What now?
Send your message again. Your text is kept.
Still stuck? Contact support.