Interviews FAQs and troubleshooting
Answers and fixes for common questions about Tandem's AI screening, AI interviews, interview reports and scheduling.
For the basics, start with the overview.
Screening and AI interviews
Can I change the questions after a role is live?
Yes. Open Hiring flow, expand the stage, click Edit stage and then Save changes. Changes apply to candidates who reach the stage afterward.
Which languages can I use?
Screening runs in English. Each AI interview stage runs in one language: English, Spanish, French or Hindi. To ask for another, choose Request a language in Edit stage.
Do candidates need a camera?
Only if you turn on Camera for the AI interview stage.
Does Tandem reject candidates?
No. Candidates who don't meet your bar wait in Needs review, and only you move a candidate to Rejected.
Related: Needs review
Invites and credits
A candidate's invite expired. What happens?
They show in Needs review as Invite expired, and the expired link tells them to contact you for a new one. Credits reserved for that invite are released after 7 days unused.
Why is a candidate "Waiting for credits"?
Your balance ran out, so AI interviews and other actions that use credits are paused. Roles, candidates, scheduling and Tandem's chat keep working. Buy credits to carry on.
When are AI interview credits spent?
Tandem reserves them when it sends the invite and spends them only when the interview happens.
Related: Reserved credits
Reports
Why does a candidate show "Couldn't be scored"?
Tandem didn't have enough information to score them. Open their profile and read what they did answer before you decide.
Can I download a recording?
Yes. In the candidate's Reports tab, Recording & Transcripts lets you download the recording and the transcript.
Scheduling
Candidates can't book an interview. What should I check?
Check that Google Calendar is connected and that your availability is saved, in Calendar → Availability.
Can I use Outlook or iCloud?
No. Calendar works with Google Calendar only.
Do interview guests need a Tandem account?
No. Guests are added as attendees and get the invite by email.
Related: Scheduling and your calendar
Still stuck? Contact support.
Writing fair questions and criteria
Write fair Tandem screening and interview questions: only about what the job needs, the same for every candidate, and easy to score.
Job ads overview
Tandem job ads put a live role in front of more people across its job board network, paid for with a pack of purchased credits.