Channels
In Tandem, outreach goes by email; text and WhatsApp messages become available only after a candidate applies.
Before someone applies: email
Every outreach email comes from your workspace and is signed with your name, company and email. People who haven't applied are never contacted by text or WhatsApp; those channels open only after they apply.
After someone applies: email, text and WhatsApp
After a candidate applies, Tandem can message them from your workspace's dedicated number: on WhatsApp, or by SMS if they aren't on WhatsApp.
Applicants also get reminders, for example when they haven't started a screening or booked a slot, and an email if you move them to Rejected.
You can let applicants answer screening questions by text or WhatsApp after they apply.
Related: Set up AI screening
Turn channels on or off
Open Settings → Communications. It shows your dedicated number and whether each channel is on. To change or release the number, contact support.
Here you also set the Candidate contact email. It appears on your job and application pages, and candidates' emails to it go straight to that inbox. Use a shared team address.
Set up outreach for a role
Each Tandem role has one outreach email sequence: draft and edit it, then send it to people you pick or on a schedule.
Preview what candidates receive
Preview each Tandem outreach email as a chosen candidate gets it, with their personal line filled in, before anything goes out.