Candidate FAQs
Answers to common questions from candidates who applied, were screened or were interviewed through Tandem.
What is Tandem?
Tandem is software that employers use to hire. It's made by Joveo. The employer you applied to runs the role and makes the decisions.
Am I chatting with a person?
No. The assistant on the job page is AI, and it says so before you apply. A person on the hiring team reviews your application and makes the decision.
Does AI decide whether I get the job?
No. AI scores how well your experience fits the role, to help the hiring team review it. A person always makes the decision.
Related: How AI is used in your application
Can I ask how I was scored?
Yes. Email the employer at the address on the job posting or your application page. You'll hear back within 30 days. You can also ask for a second look.
I need a different way to apply or interview. What can I do?
Ask the employer for an accommodation, using the same email address.
Related: Ask for an accommodation
Why did an employer email me when I didn't apply?
Some employers use Tandem to find and contact people who may suit a role. The email explains why you were contacted. To stop these emails, use the unsubscribe link.
Related: Stop receiving messages
My link to my application page has expired. What now?
Open the link anyway. The page offers to email a 6-digit code to the address you applied with. Enter it within 10 minutes.
My AI interview link has expired. What now?
Contact the employer using the email on your application page.
Related: Your AI interview
How do I withdraw my application?
Open your application page and select Withdraw your application at the bottom. This can't be undone.
Where can I read the employer's privacy policy?
Every job page and application page links to the employer's Privacy Policy and Consent Policy at the bottom.
Who do I contact about Tandem itself?
Email heytandem@joveo.com. For anything about your application, contact the employer.