Outreach FAQs
Answers to common questions about outreach emails, schedules and results in Tandem.
How many emails are in a sequence?
Tandem drafts three: an invitation, a follow-up on day 3 and a last note on day 7. You can have up to five, each at least one day after the one before.
When does a candidate stop getting emails?
When they apply. People who unsubscribe also get no further outreach from your workspace.
Can outreach go by text or WhatsApp before someone applies?
No. Outreach is email only. Text and WhatsApp messages are used only after a candidate applies.
Related: Channels
How many people can I add at once?
Up to 50 at a time with Add to outreach. For Tandem's outreach, People per run sets how many are emailed each run, from 1 to 50.
Does outreach use credits?
Tandem's outreach runs use credits for candidate search. Revealing an email to send outreach is free.
Related: What uses credits, and what is free
Does outreach keep running if I pause the role?
Yes. Outreach keeps running while a role is paused. To stop Tandem's outreach, pause it in Outreach flow.
Where do I see who opened or applied?
In Outreach flow → Activity. It shows how many people were Sent, Opened, Clicked and Applied, and Everyone emailed lists each person, who added them and their status.
Why can't I add someone to outreach?
Outreach is sent by email, so people without an email can't be added. People who unsubscribed from your workspace's outreach aren't emailed.
Who are the emails from?
They are signed with your name, company and email, and use your employer branding.