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What is Tandem?Quickstart How Tandem works A tour of the app Key terms

Sign in Workspaces Branding Connect your calendar Privacy and security Cookies and storage Send feedback Contact support

Welcome kit 1: Launch your first role Welcome kit 2: Reach your first candidates Welcome kit 3: Run AI interviews and make a decision

Roles overview Create a role from a prompt Review and edit the job draft Pipeline stages Scoring and auto-advance Go live, pause or close a role Your apply page and public job page Roles FAQs

Search overview Run a candidate search Reveal contact details Bring your own candidates Review candidates before outreach Writing searches that work Search FAQs

Outreach overview Set up outreach for a role Channels Preview what candidates receive Privacy notice and opt-outs Outreach FAQs

Overview Set up AI screening Set up the AI interview Review transcripts and reports Needs review Scheduling and your calendar Writing fair questions and criteria FAQs and troubleshooting

Job ads overview Start advertising a role Stop advertising How applicant estimates work Job ads FAQs

How credits work Plan credits vs purchased credits Reserved credits What uses credits, and what is free Plans Read your Usage page How do I buy credits?Do my credits expire?Why are some of my credits reserved?How do I upgrade my plan?How do I update my payment method?Where are my invoices?

How Tandem uses AI What Tandem decides and what you decide When Tandem gets it wrong What candidates are told Accommodation requests Using Tandem responsibly

Applying through Tandem: what to expect Your AI interview Track your application How AI is used in your application Ask for an accommodation Stop receiving messages Candidate FAQs

Prompt library Write scoring criteria that hold up Write interview questions that show skill

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Credits and billing

How do I upgrade my plan?

How do I upgrade my plan? On Free, open Tandem's Settings → Billing, select Upgrade to Pro, and pay in Stripe.

Pro is $49 per user / month and comes with 1,800 credits a month.

Open Billing

Select your name in the sidebar, then Billing.

Select Upgrade to Pro

It's on the Current plan card.

Pay in Stripe

Tandem opens Stripe Checkout. When you finish, you come back to Billing, which shows your new plan.

On Pro, your plan credits renew on your billing date and your support requests are handled first. Your purchased credits stay as they are.

Related: Plans

Why are some of my credits reserved?

Why are some of my credits reserved? Tandem sets credits aside for running job ads and open AI interview invites until used or returned.

How do I update my payment method?

How do I update my payment method? Your card is managed in Stripe: open Tandem's Billing settings and select Manage.

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