Accommodation requests
Candidates ask for an accommodation by emailing the candidate contact email Tandem shows them, and you read and answer each request yourself.
How a request reaches you
The AI in hiring page tells candidates they can ask for an adjustment to apply or to interview, and to email the employer. The address they use is the one at the foot of your job, apply and application pages.
Set it in Settings → Communications. Candidates' emails go straight to that inbox, not to Tandem. Choose an inbox you check, because without an address the footer has no way for candidates to reach you.
Answering a request
The AI in hiring page tells candidates they'll hear back within 30 days, so reply within that time.
If a candidate can't take a stage as it's set up, you don't have to make them finish it. Open the candidate's Stage dropdown and move them to any later stage.
Related: Needs review · What candidates are told
What candidates are told
Tandem tells candidates that AI helps review their application and a person always decides: in the apply chat, page footers and a public page.
Using Tandem responsibly
Practical habits for using Tandem fairly: check its drafts, review borderline candidates, and make every decision yourself.